Fly99 believes that online gaming should be entertaining and enjoyable, not a burden. We provide a range of self-control tools and support resources to ensure every member can enjoy a healthy and responsible gaming experience.
Self-Control Tools
Set your own deposit limit based on your financial capacity — daily, weekly, or monthly. fly99 respects the limits you set and will not allow deposits beyond the agreed amount.
Manage your gaming time by setting a daily session limit. Once the limit is reached, the fly99 system will automatically notify you and encourage you to take a short break.
Need a short break? Activate a voluntary break for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or place any bets on fly99.
For more serious protection, you may apply for self-exclusion for 6 months, 1 year, or permanently. fly99 will close your account and block re-registration for the selected period.
Set the maximum loss amount you are willing to accept in a day, week, or month. Once this limit is reached, the system will automatically block any further wagering.
The fly99 support team is here for you at any time. If you feel that gaming is starting to affect your daily life, do not hesitate to reach out to us via live chat.
Helpline
If you or a loved one needs help, please contact:
fly99 24/7 Live Chat
Talian Kasih: 15999
Befrienders KL: 03-76272929
At fly99, we view online gaming as a form of entertainment — much like watching a movie or dining out. It should be fun, relaxing, and within your means. We never want any of our members to be burdened by gambling addiction or financial difficulties arising from gaming activity.
That is why fly99 invests in a comprehensive self-control system, trains our support team to identify signs of addiction, and partners with local assistance organisations across Malaysia. This commitment is not just words — it is built into every layer of our platform's operations.
The three core principles underpinning fly99's responsible gaming policy are:
Recognising the early signs of a gambling problem is the first step toward getting help. fly99 encourages all members to regularly check in with themselves and stay alert to the following behavioural changes:
Using borrowed money, credit cards, or loans from family solely to continue playing is a serious warning sign.
Continuing to play despite planning to stop, or feeling uncomfortable when not playing for a certain period.
Gaming is starting to take up time that should be spent with family, work, or other daily responsibilities.
Using gaming as a way to escape from problems, anxiety, or other negative feelings.
Always feeling the urge to keep playing to "win back" lost money, even as losses continue to grow.
Lying to a partner, family members, or friends about the amount of money and time spent on gaming.
Answer the following questions honestly to assess whether your gaming habits remain within healthy boundaries. This is not a medical test — it is simply a personal guide to help you reflect more mindfully on your relationship with gaming.
Ask yourself: Have any of the following happened to you in the past 12 months?
All fly99 self-control tools are accessible directly from your account settings. The process is straightforward and takes effect immediately without requiring approval from any third party. Here are the steps to activate each tool:
Log in to your fly99 account via the website or mobile app. Make sure you use valid credentials.
Click the profile icon in the top-right corner and select "Account Settings" or "Responsible Gaming".
Select the tool you want to activate — deposit limit, time limit, voluntary break, or self-exclusion.
Enter the amount or duration that suits your needs. All limits take effect immediately upon confirmation.
Confirm your settings via the verification email sent to your registered email address.
If you are facing any difficulties, the fly99 support team is ready to help 24/7 via live chat.
Fly99 takes seriously its responsibility to prevent children and underage individuals from accessing our platform. The following are the measures we have in place:
If you suspect that a child has accessed the fly99 platform, please contact our support team immediately via live chat. We will take prompt action to address the matter.
Fly99 partners with various local and international support organisations to ensure members who need help can access it easily. Below is a list of organisations you can reach out to:
In addition to external resources, fly99 also provides written guides on managing gambling habits, maintaining a healthy financial budget, and having open conversations with family members about gambling issues. All guides are available for free under the "Responsible Gaming" section in your account.
FAQ
Fly99 is more than just a gaming platform — we are a partner who genuinely cares about your well-being. Join over 500,000 Malaysian members enjoying responsible gaming with fly99 today.